Webinar

The changing DNA of online search: Brand discoverability in the age of AI 

03/17/2026 23:00:00 UTC   |   60 mins

AI‑powered search is reshaping how customers discover and choose brands, with more than half now relying on AI to make decisions for them. As search engines shift from links to answers, your brand’s first impression—and often the customer’s purchase decision—is defined by what AI surfaces in that moment.

Join Forsta’s SVP & GM of Brand Experience Solutions, Pranav Desai, as he reveals how leading enterprises are optimising Brand Experience for an AI‑driven search era. Backed by Forsta’s new survey of 1,000+ APAC consumers and case studies from top Australian brands, Pranav will show how visibility, accuracy, reviews, and responsiveness directly influence AI‑driven buying decisions—and revenue. Learn how leading APAC organisations are winning AI‑first local search moments and converting them into measurable commercial gains.

Register now

What you'll learn

  • Win AI‑first discovery: How to appear in AI‑generated answers before competitors.
  • Turn accuracy into sales: Why complete listings and strong reviews lift conversions.
  • Make search your CX engine: How discovery and loyalty now fuel each other.
  • Unify signals to drive growth: Connect listings, reviews, and feedback to boost repeat business.
  • Track what predicts revenue: The visibility and sentiment metrics tied to commercial impact.

Featured speakers

Pranav Desai

Pranav Desai
SVP & GM, Brand Experience Solutions
Forsta, a Press Ganey Company

Pranav Desai is the Senior Vice President and General Manager of Brand Experience Solutions at Forsta, a Press Ganey Company.  He brings over a decade of expertise in local marketing and consumer experience management.   Before joining Forsta, Pranav served as Chief Product Officer at Reputation.com, where he oversaw product, design, and data science teams across major industry verticals including healthcare, automotive, and hospitality. He is known for identifying opportunities in crowded markets and driving measurable growth for his enterprise clients. 

Mr John Doe

Mr John Doe
Chief Story Teller2
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

Mr John Doe

Mr John Doe
Chief Story Teller3
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

Mr John Doe

Mr John Doe
Chief Story Teller4
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

Mr John Doe

Mr John Doe
Chief Story Teller5
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

Mr John Doe

Mr John Doe
Chief Story Teller6
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

The world’s top brands trust PressGaney to deliver breakthrough experiences

"Press Ganey has transformed how we understand and improve our patient experience. The insights we've gained have led to measurable improvements in satisfaction scores."
- Healthcare Executive