Prior to working at Press Ganey, Joel notably spent 12 years at Google, where he led Consumer & Partner Operation teams for Geo products such as Google Maps, Google Earth, Local, and SketchUp, as well as integrations in Search and Knowledge Engine. He went on to serve for five years as the Director of Product of Local SEO and Practice Marketing at PatientPop, where he helped grow the company from $1MM to $77MM in annual recurring revenue (ARR). In 2020, Joel founded Leadferno, a SaaS company enabling businesses to create conversations that increase sales lead volume and close rate with omni-channel messaging.

Joy is the owner of the Local Search Forum, LocalU, and Sterling Sky, a Local SEO agency in Canada & the USA. She has been working in the industry since 2006, writes for publications such as Search Engine Land, and enjoys speaking regularly at marketing conferences such as MozCon, LocalU, Pubcon, SearchLove, and State of Search. You can find her on Twitter or volunteering as a Product Expert on the Google My Business Forum.

Mike has offered web services since 1995 and has focused on Local Search since Google Maps was released in 2004. He co-founded LocalU in 2009 (acq. by SterlingSky) GatherUp in 2012 (acq. by Traject).