This year's CX Day theme is "Good CX delivers better outcomes for customers, employees and organizations." And what's needed for good CX? Good habits.
We analyze what 435 professionals told us, and share some secrets to success. Set yourself up to with skills covering strategic thinking, productivity, and proving the value of yourself and your CX program to the wider business.
Key takeaways:
- The eight habits of CX practitioners, managers and leaders
- Practical tips to incorporate positive habits into your day
- How to prove the value of yourself and your CX program
